Contact Us: Online
Main Phone: 604-980-0999
Toll Free: 877-777-3623

Security And Privacy


Spence Software's standard package comes with Two (2) Administrative Levels, and Four (4) workplace levels although they do allow for modifications of the Access Level names as well as permissions.


  • State-of-the art facilities located in a AAA-rated building
  • Dual electrical grid connections from independent substations
  • Internally redundant, by-passable 2 x 225 kVA UPS systems
  • Fault-tolerant 600V air conditioning system with humidity regulation
  • Air conditioning units and pumps connected to generator power for unlimited runtime
  • Non-service-affecting FM-200(r) Fire Suppression System with multiple zones
  • Infrastructure built to comply with seismic code


  • Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol
  • Multiple GigE backbone trunks for fast network performance and traffic spike tolerance
  • 100% uptime guarantee (with specific SLA)
  • 24 x 7 environment and network monitoring and response
  • Multiple, fault-tolerant upstream fiber connections
  • Burstable and uncapped bandwidth to every Client, at a minimum connection speed of 100 Mbps
  • Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers


  • 24 x 7 building security monitoring and engineering response
  • Elevator, office, and server room doors monitored for unauthorized or forced entry
  • 24 x 7 CCTV (closed circuit television) surveillance and recording
  • Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
  • Access logging on all key card doors


  • S2Web Corporate™ website and database is backed up nightly
  • Copies retained for 10 days at the physical location



  • Secondary backup is performed based on Microsoft Azure to a secure offsite environment

In the very unlikely event of a catastrophic failure of the server in the data center, the client web site addresses will be automatically pointed to a complete copy of the web site and database.


  • 24/7 monitoring
  • Malicious data detection
  • Intrusion detection
  • Vulnerability scans
  • Illegal login attempts blocked
  • HIPPA Compliant


Spence Software has partnered with Hostway Corporation and cyber security leader Alert Logic to add an advanced layer of security to protect our client’s valuable data.  This new system is mandatory for any web application in the USA that stores confidential health care information and will pass a HIPPA audit